Terms of Use - Poise24
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All content of our web site (including text, graphics, logos, button icons, images, and software) is the property of Poise24 and is protected by international copyright laws. You may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with poise24.com. Any other use of our web site, including reproduction and internet links, is strictly prohibited without our prior written permission.


The trademarks, logos, service marks and trade names of Poise24 and our affiliates may not be used without our written permission.


We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.


We make no representations or warranties, express or implied, with respect to this web site. Its content, and the information and services available on or through it, are provided “as is.” Except as otherwise provided under applicable laws, we and our affiliates will not be liable for any damages whatsoever arising out of or related to the use of this web site.


Except for information necessary to place an order, any comments or other submissions sent to us will be deemed non-confidential, and shall be the property of Poise24, including worldwide rights in all intellectual properties.

All personal information provided to us will be strictly protected and will not be disclosed at any time to third parties. Our server will ensure that your personal information is securely encrypted during your ordering process. Please take note that Poise24 may also track your visits to our website gathering navigational information during your visit. This includes the collection of information such as domain type, browser version, service provider and IP address. Please also take note that as we continue to develop our website, the terms and conditions, as well as, privacy policy may be modified, altered or updated without any prior notification. Your use our website therefore constitutes your agreement to follow and be bound by all terms listed.


Exchange policy:

We accept exchange within 3 days upon receiving the products. Complaints and exchange made after 3 days will not be accepted.

We accept exchange for sizes. However we do not guarantee the sizes you wish to exchange are available. Some items can be pre-ordered as long as the materials are still available.

We do not accept exchange/refund if:

  1. The product is custom size
  2. The product is under sale category
  3. The product is made of stretch materials
  4. Some items are just not accepted for exchange (you will get notified upon purchase)

Product exchange will be processed once the goods arrived in our shop, checked and approved by our team (contact by Whatsapp +6281235678000). Shipping cost will be charged to customers.



To ensure that all your garments are treated best, for all garments:

  1. For delicate fabrics, tulle, tweed, jacquard and gowns please always DRY CLEAN. Damages that occur due to wrong washing method cannot be CLAIMED.
  2. Gentle hand wash with light detergent is the most preferred.
  3. Do not bleach or soak your garment while washing, especially for items with 2 or more colors.
  4. Garment should be washed separately.
  5. Do not bleach.
  6. Do not put into dryer.
  7. Do not tumble dry and do not wring.
  8. Always iron with cool or low heat.
  9. Do not hang to dry.
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